Gilbert Headquarters
Serving Maricopa, Pinal, Gila, and Pima Counties
400+ Google Reviews
24/7 Water, Fire, and Mold Restoration in Phoenix and Gilbert, AZ
Our crews handle emergency remediation, cleanup, and the rebuild that follows for homes and businesses across the Phoenix metro area.
- Crews on call 24/7, every day of the year
- We work directly with your insurance company
- Licensed, bonded, and insured
- 2-year warranty on every project
Since 2013
Locally owned in Gilbert, AZ
19,000+
Phoenix-area customers served
124+ Years
Combined crew experience
400+
Five-star Google reviews
Certified, Licensed, and Accredited Restoration Experts
AZ ROC 359294Licensed · Bonded · Insured
2-Year Warranty★ On every project
Our Restoration Services
Restoration Services for Phoenix-Area Homes and Businesses
We handle water, fire, mold, and asbestos damage, then rebuild what has to be replaced. Select a service to learn more about what the work involves.
Water Damage Restoration
Our crew removes the water from burst pipes, water heater leaks, slab leaks, and monsoon flooding, then checks moisture levels every day until the structure is dry.
Get help with water damage →Contents Pack-Out
Our contents team inventories, packs, cleans, and stores your belongings while we repair your home, then we return everything where it belongs.
Learn more about pack-out services →Reconstruction
Our in-house construction team restores your property to its pre-loss condition, replacing the drywall, flooring, cabinets, and paint the damage ruined, so you don’t have to hire a second contractor.
Learn more about reconstruction →Call Preferred Choice for 24/7 Emergency Restoration Services
We send crews to homes and businesses across the Phoenix metro area at any hour, including weekends and holidays.
A real person answers, day or night.
Our Restoration Process
Our Complete Restoration Process
01
We answer and send a crew
Call any time, day or night. Tell us what happened, from a burst pipe to a kitchen fire, and we’ll send a crew equipped for that job.
02
We inspect, estimate, and test
The crew keeps the damage from spreading, inspects every affected room, including inside walls and under floors, and writes up an estimate. If the home is older, we test for asbestos before anything gets torn out.
03
We clean up and make it safe
We remove the water, soot, mold, or asbestos and get your property clean, dry, and ready to rebuild. Anything in the way gets inventoried and packed out, so your belongings stay protected while we work.
04
We repair and rebuild your property
Our construction team handles the rebuild, from drywall to the final coat of paint, and we move your belongings back into place when the repairs are finished. We also send your adjuster the photos and estimate the claim needs.
Why Choose Preferred Choice Restoration
Why Phoenix Homeowners Choose Preferred Choice Restoration
24/7 emergency response
Someone answers every call, and a crew heads out right away. You’re not waiting until the next business day to get help.
Clear updates from start to finish
Your project manager explains each step before it starts and keeps you and your insurance adjuster updated until the work is done, so you always know what’s going on and can focus on getting your life back on track.
Experienced technicians
Our team knows where water and smoke hide inside walls, floors, and ceilings, so hidden damage gets found and repaired the first time and you don’t have to call us back.
Local and family-run
We’re a local, family-run company, and our crews live in the communities they work in. We’ve held an A+ rating with the Better Business Bureau since 2014, so you can see how we’ve treated customers for more than a decade before you hire us.
Local conditions
What Damages Homes in the Phoenix Area
Monsoon season runs June 15 through September 30, and a single storm can drop heavy rain in minutes with wind gusts past 40 mph. That’s enough to flood low spots around your home, tear up roofing, and push water into your attic and ceilings. Phoenix’s hard water also leaves mineral buildup that wears out water heaters, and a stuck float valve on an evaporative cooler can overflow onto the roof and leak into the ceiling below. Even in the desert, water trapped in an attic or wall can turn into mold if it isn’t dried out.
Summer heat raises fire risk too. A hot attic or garage can let a small spark turn into a fire quickly. One Phoenix summer can bring flooding, mold, and fire damage.
Service Area
Restoration Services Across the Phoenix Metro Area
Our crews work out of our Gilbert office and serve homes and businesses across the Phoenix metro area, including Phoenix, Mesa, Chandler, Scottsdale, Glendale, and Tempe.
Phoenix and Central
Phoenix · Paradise Valley · Tempe · Laveen · Ahwatukee
Scottsdale and North Valley
Scottsdale · Cave Creek · Carefree · Fountain Hills · New River
East Valley
Gilbert · Mesa · Chandler · Queen Creek · San Tan Valley · Apache Junction
West Valley
Peoria · Glendale · Surprise · Sun City · El Mirage · Goodyear · Avondale · Buckeye · Litchfield Park
Pinal County
Maricopa · Casa Grande
Pima and Gila Counties
Tucson · Payson · Globe
Restoration FAQs
Phoenix Water, Fire, and Mold Restoration FAQs
What should I do first after water or fire damage?
Make sure everyone is safe, and shut off the water at the main valve if you can do it safely. Take photos or video of the damage before anything is moved. Then call your insurance company and a restoration company, and keep receipts for anything you spend to prevent more damage.
Can I start repairs before the insurance adjuster comes out?
You can take emergency steps that prevent more damage, such as stopping a leak, removing standing water, or tarping a roof. Keep photos and receipts for that work so your insurer can see what was done. Permanent repairs should wait until your insurer has inspected the damage.
Can I stay in my home during restoration?
It depends on the damage and where it is. For many water jobs, you can stay in the parts of the home that weren’t affected. During mold removal, family members should stay away from the work area, because cleanup stirs spores into the air.
Will my insurance pay for a hotel if I can’t live at home?
Many homeowners policies include additional living expenses, also called loss of use. This coverage pays the extra cost of a hotel, meals, and similar expenses when a covered loss makes your home unlivable. Limits vary by policy, so check yours and keep your receipts.
Does homeowners insurance cover monsoon flood damage?
Usually not. Homeowners policies typically don’t cover flood damage, which needs a separate flood policy. Water from a sudden plumbing failure inside the home, such as a burst pipe, is usually treated as a different kind of claim.
When is it safe to go back inside after a house fire?
Wait until the fire department tells you it’s safe to enter. Before you go in, check outside for downed power lines, the smell of gas, and visible structural damage. Don’t force open a jammed door, because it may be helping hold up the structure.
Will mold come back after it’s removed?
Not if the moisture problem is fixed too. Mold needs water to grow, so we remove the growth and correct the leak or moisture source that caused it. Fixing the water source is what keeps the mold from coming back.
Not an emergency?
Request a Free Estimate
Tell us what happened, and a project coordinator will call you back with next steps. The form has three short steps and takes about a minute.
Damage happening right now?
Call us now instead of filling out the form, and we’ll send a crew.
Tell us about your circumstances.
We will call you back the same day during business hours.
We’ll Handle Your Water, Fire, or Mold Damage
Call 24/7 for emergency service or schedule a free estimate today.